Data collector: Carlson Explorer (currently version 2.0)
PC OS: Win 7
I recently ran into the problem of my keyboard being mapped incorrectly (loading the SurvCE_Jett.exe layout instead of the SurvCE_Explorer.EXE) and found the walk-through to fix the issue here: http://update.carlsonsw.com/kbase_main. ... pic_id=280
I am using Windows 7 on my computer so I had to download Windows Mobile Device Center instead of Microsoft ActiveSync 4.1.
I downloaded Windows Mobile Device Center and connected my data collector to my PC via a usb/com adapter with no problems.
The problem I am running into is when I run the SurvCE_Explorer.exe file I downloaded nothing happens on the data collector. I increased the memory to maximum and nothing still happens on the data collector. I've noticed the install stops on the "Execute: "C:\Windows\WindowsMobile\CEAppMgr.exe" "C:\Users....." step and finishes several minutes later never having done anything on the data collector itself.
I am not quite sure what to do at this point. Carlson support recommends that I delete SurvCE from the data collector and attempt re-install but I am fearful it will still not work and I won't be able to use the data collector at all at that point.
Another strange thing to note is the data collector doesn't have a background wallpaper, it's blank. I think several of the OS files on the data collector may have been damaged and/or deleted and this has caused the problem. Is it possible that I need to re-install the Microsoft OS on the data collector?