Great Job! Technical Support Team

[Scott Gannon]

hanks to your efforts yesterday our problem is solved. The updated Sentinel driver you provided enables us to run both C-G Survey for DOS and C-G Survey for Windows on a PC. As far as I know, there are no other issues related to the products which require your attention. Now, please allow me to properly commend your efforts. I've taken the liberty of forwarding this E-mail to Scott and Dean. Please feel free to circulate or post this message in your offices, as C&G sees fit.

As an IT professional at Rochester Gas & Electric, I support the use of C&G Survey and other CAD/CAE applications. I'm writing to commend C&G Software
Systems and Technical Support representative Richard Henline. Richard helped me to solve a technical problem, related to the install of C&G Survey on a PC for RG&E Surveyor Steve Bly. I speak from experience when I say that Richard expertly helped us to analyze the problem. Richard was patient as I explained the problem, and as I recounted our attempts to solve the problem. I found it easy to problem-solve with Richard. Richard willingly made a little extra effort and so helped us to quickly and finally solve the problem. I think that Richard Henline, Steve Bly and I cooperatively solved this problem. Steve joins me in thanking you. Steve related that - in his experience - C&G technical support has improved over the years.

I've now had a few minutes to visit your website at www.cgss.com. Again,I was impressed by C & G's customer-minded attitude, as comes across on the website.

Best Wishes,
Dave Skotnicki
Analyst, RG&E Information Services



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