Carlson Software Forum

So far I'm very disappointed with my whole Carlson Survey 2006 purchase
experience. To begin with, most of the re-sellers in the Jacksonville, FL
area work harder trying not to sell you the software than they do trying
to help you get it. It took almost two months of lies, unanswered and
unreturned phone calls before I was able to make a purchase. One lie was
from a merchant that told me it was on order and on it's way. Two weeks
later I found out it was never ordered period. Scott Griffis, the local
Carlson representative was eventually able to sell me a copy of the
software but what he did sell me was the equivalent of what you'd expect
to buy at a flea market or yard sale. No box, no book, or even a quick
start guide. Just a CD in a plastic case with a homemade looking sticker
on it. He told me that's the way they "ALL" ship but on the website it
shows a nice box and advertises the shipping weight as being 1.1 pounds.
One CD in a plastic case is a fraction of that weight so I personally feel
that I was not sold what I paid for.

Was your purchase a better experience? Most importantly, did you receive a
better packaged product? If so I'll really feel like I was screwed.


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So far I'm very disappointed with my whole Carlson Survey 2006 purchase
experience. To begin with, most of the re-sellers in the Jacksonville, FL
area work harder trying not to sell you the software than they do trying
to help you get it.

It took almost two months of lies, unanswered and
unreturned phone calls before I was able to make a purchase. One lie was
from a merchant that told me it was on order and on it's way. Two weeks
later I found out it was never ordered period.

Scott Griffis, the local
Carlson representative was eventually able to sell me a copy of the
software but what he did sell me was the equivalent of what you'd expect
to buy at a flea market or yard sale. No box, no book, or even a quick
start guide.

Just a CD in a plastic case with a homemade looking sticker
on it.

So far I'm very disappointed with my whole Carlson Survey 2006 purchase
experience. To begin with, most of the re-sellers in the Jacksonville, FL
area work harder trying not to sell you the software than they do trying
to help you get it. It took almost two months of lies, unanswered and
unreturned phone calls before I was able to make a purchase. One lie was
from a merchant that told me it was on order and on it's way. Two weeks
later I found out it was never ordered period. Scott Griffis, the local
Carlson representative was eventually able to sell me a copy of the
software but what he did sell me was the equivalent of what you'd expect
to buy at a flea market or yard sale. No box, no book, or even a quick
start guide. Just a CD in a plastic case with a homemade looking sticker
on it. He told me that's the way they "ALL" ship but on the website it
shows a nice box and advertises the shipping weight as being 1.1 pounds.
One CD in a plastic case is a fraction of that weight so I personally feel
that I was not sold what I paid for.

Was your purchase a better experience? Most importantly, did you receive a
better packaged product? If so I'll really feel like I was screwed.


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Dave H. said the following on 7/9/2006 3:40 PM:

So far I'm very disappointed with my whole Carlson Survey 2006 purchase
experience. To begin with, most of the re-sellers in the Jacksonville, FL
area work harder trying not to sell you the software than they do trying
to help you get it.


Why? Are they trying to sell you a competitive product instead?


It took almost two months of lies, unanswered and
unreturned phone calls before I was able to make a purchase. One lie was
from a merchant that told me it was on order and on it's way. Two weeks
later I found out it was never ordered period.


That is ridiculous...

Scott Griffis, the local
Carlson representative was eventually able to sell me a copy of the
software but what he did sell me was the equivalent of what you'd expect
to buy at a flea market or yard sale. No box, no book, or even a quick
start guide.


Wow. On the one side, what you are purchasing is the software, which can
be delivered in a variety of methods - none of which require a book or
DVD case. We purchase addition AutoCAD seats all the time and don't
receive anything - we don't need it.

On the other hand, it sounds like you are a new customer, so IMO - you
should have received what is advertised. I guess they quit supplying
manuals with CS. SurvCADD 2006 still ships with two 2-inch thick
manuals. I just got rid of them too....



Just a CD in a plastic case with a homemade looking sticker
on it.


LOL


Good luck. Hopefully your experience with the software will be better
than that of the purchase.

Heck, I didn't even get a cd, I don't think. I don't really need one. I
downloaded the software from the website, got my serial number and
authorization, and I was off and running. I've did the same thing every
time I upgraded. A cd is really worthless once a new version comes out.

As far as the documentation goes, well, it seems like all the software
vendors are getting away from it. What was the last version of windows
to come with a manual? Hmm, maybe 3.1? Anyway, I like a paper manual
also, but not enough to print one out yet.

I have Carlson Survey, SurvCE, and GisCE. I'm a happy customer. I doubt
if they could run me off if they tried.
terry

R.K. McSwain wrote:

Dave H. said the following on 7/9/2006 3:40 PM:

So far I'm very disappointed with my whole Carlson Survey 2006 purchase
experience. To begin with, most of the re-sellers in the
Jacksonville, FL
area work harder trying not to sell you the software than they do trying
to help you get it.



Why? Are they trying to sell you a competitive product instead?


It took almost two months of lies, unanswered and
unreturned phone calls before I was able to make a purchase. One lie was
from a merchant that told me it was on order and on it's way. Two weeks
later I found out it was never ordered period.



That is ridiculous...

Scott Griffis, the local
Carlson representative was eventually able to sell me a copy of the
software but what he did sell me was the equivalent of what you'd expect
to buy at a flea market or yard sale. No box, no book, or even a quick
start guide.



Wow. On the one side, what you are purchasing is the software, which
can be delivered in a variety of methods - none of which require a
book or DVD case. We purchase addition AutoCAD seats all the time and
don't receive anything - we don't need it.

On the other hand, it sounds like you are a new customer, so IMO - you
should have received what is advertised. I guess they quit supplying
manuals with CS. SurvCADD 2006 still ships with two 2-inch thick
manuals. I just got rid of them too....



Just a CD in a plastic case with a homemade looking sticker
on it.



LOL


Good luck. Hopefully your experience with the software will be better
than that of the purchase.

I cannot understand the fuss. I operate in Australia and have been able

So far I'm very disappointed with my whole Carlson Survey 2006 purchase
experience. To begin with, most of the re-sellers in the Jacksonville, FL
area work harder trying not to sell you the software than they do trying
to help you get it. It took almost two months of lies, unanswered and
unreturned phone calls before I was able to make a purchase. One lie was
from a merchant that told me it was on order and on it's way. Two weeks
later I found out it was never ordered period. Scott Griffis, the local
Carlson representative was eventually able to sell me a copy of the
software but what he did sell me was the equivalent of what you'd expect
to buy at a flea market or yard sale. No box, no book, or even a quick
start guide. Just a CD in a plastic case with a homemade looking sticker
on it. He told me that's the way they "ALL" ship but on the website it
shows a nice box and advertises the shipping weight as being 1.1 pounds.
One CD in a plastic case is a fraction of that weight so I personally feel
that I was not sold what I paid for.

Was your purchase a better experience? Most importantly, did you receive a
better packaged product? If so I'll really feel like I was screwed.


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##-----------------------------------------------##

Terry Strickland wrote:
Heck, I didn't even get a cd, I don't think. I don't really need one.
I downloaded the software from the website, got my serial number and
authorization, and I was off and running. I've did the same thing
every time I upgraded. A cd is really worthless once a new version
comes out.

As far as the documentation goes, well, it seems like all the software
vendors are getting away from it. What was the last version of windows
to come with a manual? Hmm, maybe 3.1? Anyway, I like a paper manual
also, but not enough to print one out yet.

I have Carlson Survey, SurvCE, and GisCE. I'm a happy customer. I
doubt if they could run me off if they tried.
terry

R.K. McSwain wrote:

Dave H. said the following on 7/9/2006 3:40 PM:

So far I'm very disappointed with my whole Carlson Survey 2006 purchase
experience. To begin with, most of the re-sellers in the
Jacksonville, FL
area work harder trying not to sell you the software than they do
trying
to help you get it.



Why? Are they trying to sell you a competitive product instead?


It took almost two months of lies, unanswered and
unreturned phone calls before I was able to make a purchase. One lie
was
from a merchant that told me it was on order and on it's way. Two weeks
later I found out it was never ordered period.



That is ridiculous...

Scott Griffis, the local
Carlson representative was eventually able to sell me a copy of the
software but what he did sell me was the equivalent of what you'd
expect
to buy at a flea market or yard sale. No box, no book, or even a quick
start guide.



Wow. On the one side, what you are purchasing is the software, which
can be delivered in a variety of methods - none of which require a
book or DVD case. We purchase addition AutoCAD seats all the time and
don't receive anything - we don't need it.

On the other hand, it sounds like you are a new customer, so IMO -
you should have received what is advertised. I guess they quit
supplying manuals with CS. SurvCADD 2006 still ships with two 2-inch
thick manuals. I just got rid of them too....



Just a CD in a plastic case with a homemade looking sticker
on it.



LOL


Good luck. Hopefully your experience with the software will be better
than that of the purchase.

I cannot understand the fuss. I operate in Australia and have been able
to download upgrades from the website and receive serial numbers no
problem. I purchased the upgrade over the web again no problem. As for
manuals, I have a collection of manuals dating back to the early 70's
for all sorts of softyware and most of them have only been opened on
occasions. A digital manual is fine,I can print out anything I wish to
read in depth. For me, it is more important that the manuals are
readible and provide good info and instructions. I think I would score
Carlson manual at 7/10 or better.

As, I said before, I'm very happy with the Carlson product and customer
support. But I will agree that it would've been nice to get a real manual.
While I have been able to learn and get comfortable with the software by
using it, looking at the CD manual, calling for support, and this discussion
group, it would be worth paying a little extra to get the manual.

I had intended to bring it to somewhere to be printed, but never got around
to it - and now hear that maybe copyright issues may prevent it anyway.


"Dave H." <dhettrick@bellsouth.net> wrote in message
news:e918m6$da3$1@update.carlsonsw.com...
Good afternoon Doug,

The lack of any documentation, even a brief "quick-start" booklet is
definitely just being cheap in my opinion. Years ago I purchased a C&G
license on sale for $500 back in 1994 and received two very large and
informative manuals with the software and that's how I began my CAD
career. I was still working in the field back then with absolutely no CAD
experience and very minimal computer experience, just some drafting on the
board, but within two months I was producing finished drawings which
impressed the people above and the rest is history. All from manuals that
I was able to bookmark, highlight and place beside me and read while I
worked through a problem on screen. Like I mentioned before, if a $10
Mario game can come with instructions then I personally feel that so
should one that considers itself a professional product. Maybe the game
makers have more pride in their software?
$1500 may not be a lot of money to some folks but to me it's still a
substantial sum and I truly feel that a little booklet wouldn't break the
bank. If their profit margin is so small that they cannot afford something
so menial then I wonder why they would rather run up phone bills and labor
costs to provide tech support? It's probably more than they normally would
have to if there were better documentation. Seems like they're spending
dollars to save dimes to me. And most importantly and I think others have
missed my main point, I was just making sure I got everything I paid for
and I trust people like you and the others who were kind enough to read
and reply versus the people who sell the product and have a biased
opinion.
Thanks to you and everyone else for the information and the input.
Dave H.


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Good afternoon Doug,

The lack of any documentation, even a brief "quick-start" booklet is
definitely just being cheap in my opinion. Years ago I purchased a C&G
license on sale for $500 back in 1994 and received two very large and
informative manuals with the software and that's how I began my CAD
career. I was still working in the field back then with absolutely no CAD
experience and very minimal computer experience, just some drafting on the
board, but within two months I was producing finished drawings which
impressed the people above and the rest is history. All from manuals that
I was able to bookmark, highlight and place beside me and read while I
worked through a problem on screen. Like I mentioned before, if a $10
Mario game can come with instructions then I personally feel that so
should one that considers itself a professional product. Maybe the game
makers have more pride in their software?
$1500 may not be a lot of money to some folks but to me it's still a
substantial sum and I truly feel that a little booklet wouldn't break the
bank. If their profit margin is so small that they cannot afford something
so menial then I wonder why they would rather run up phone bills and labor
costs to provide tech support? It's probably more than they normally would
have to if there were better documentation. Seems like they're spending
dollars to save dimes to me. And most importantly and I think others have
missed my main point, I was just making sure I got everything I paid for
and I trust people like you and the others who were kind enough to read
and reply versus the people who sell the product and have a biased
opinion.

Thanks to you and everyone else for the information and the input.
Dave H.


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Article posted with MyNewsGroups
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Share your knowledge in... carlson.carlson-survey
##-----------------------------------------------##

So far I'm very disappointed with my whole Carlson Survey 2006 purchase
experience. To begin with, most of the re-sellers in the Jacksonville,
FL
area work harder trying not to sell you the software than they do
trying
to help you get it. It took almost two months of lies, unanswered and
unreturned phone calls before I was able to make a purchase. One lie
was
from a merchant that told me it was on order and on it's way. Two weeks
later I found out it was never ordered period. Scott Griffis, the local
Carlson representative was eventually able to sell me a copy of the
software but what he did sell me was the equivalent of what you'd
expect
to buy at a flea market or yard sale. No box, no book, or even a quick
start guide. Just a CD in a plastic case with a homemade looking
sticker
on it. He told me that's the way they "ALL" ship but on the
website it
shows a nice box and advertises the shipping weight as being 1.1
pounds.
One CD in a plastic case is a fraction of that weight so I personally
feel
that I was not sold what I paid for.

Was your purchase a better experience? Most importantly, did you receive
a
better packaged product? If so I'll really feel like I was screwed.

##-----------------------------------------------##
Article posted with MyNewsGroups
http://mynewsgroups.sourceforge.net
Share your knowledge in... carlson.carlson-survey
##-----------------------------------------------##