by Dent Cermak » Fri Aug 19, 2011 6:44 pm
Time to call Carlson tech Support then. You must have a bad copy or something.
You can always download the latest build off the website and see if that fixes your issues. (It's a very easy process. Just select the lates copy of your product and tell it to download, just like you are installing a new copy of the software. it will read you software ID from the existing software, so there is no need to reregister or anything. It will NOT overwrite any of your custom settings. It will simply download the latest version onto your computer and then tell you it's all done and exit. You do not have to do a thing except to tell it to download. I've even done this a few times and it worked for me, so it cannot be all that difficult.)