Carlson Software Forum

Posted: **Fri Apr 18, 2003 6:37 pm**

Dear Tech. support:
Why do some post never get addressed? Is there another place to ask for
tech. support? Even if the answer was "Dumb question bozo, look at...", it
would still be appreciated.
Thanks in advance for your reply.
Vince Popish

Posted: **Fri Apr 18, 2003 6:49 pm**

"Vince Popish" <vpop@excite.com> wrote in message
news:b7p2ji$62k$1@update.carlsonsw.com...

Dear Tech. support:
Why do some post never get addressed? Is there another place to ask for
tech. support? Even if the answer was "Dumb question bozo, look at...", it
would still be appreciated.
Thanks in advance for your reply.
Vince Popish

I'm not tech support...just another user. Newsgroups like this are usually

fellow users helping
each other. There are folks from Carlson here too, and they usually are
quite helpful.

BUT, if you have a pressing support issue, it's probably better to use:

support@carlsonsw.com

Terry Scanlon

Posted: **Fri Apr 18, 2003 8:49 pm**

In the last few months, you have made 4 posts and all have been answered. Or were you just making a comment in general?

"Vince Popish" <vpop@excite.com> wrote in message news:b7p2ji$62k$1@update.carlsonsw.com...

Dear Tech. support:
Why do some post never get addressed? Is there another place to ask for
tech. support? Even if the answer was "Dumb question bozo, look at...", it
would still be appreciated.
Thanks in advance for your reply.
Vince Popish

Posted: **Fri Apr 18, 2003 9:24 pm**

The reason I stated what I did in my post was that I had posted the question
on 4/9/03 and it was not responded to until today. Besides, the questions I
asked were not answered by the responses. So I wondered if there was some
other way of getting answers to questions about the program and how it
works.

"R.K. McSwain" <rkmcswain@yahoo.com> wrote in message
news:b7paac$8k0$1@update.carlsonsw.com...
In the last few months, you have made 4 posts and all have been answered. Or
were you just making a comment in general?

"Vince Popish" <vpop@excite.com> wrote in message
news:b7p2ji$62k$1@update.carlsonsw.com...

Dear Tech. support:
Why do some post never get addressed? Is there another place to ask for
tech. support? Even if the answer was "Dumb question bozo, look at...", it
would still be appreciated.
Thanks in advance for your reply.
Vince Popish

Posted: **Sat Apr 19, 2003 2:18 am**

I'm no expert, but I'll bet support is handled in the following order:

1. In person
2. Telephone
3. Email
4. Fax
5. Newsgroups

As Terry mentioned, this is more of a user to user forum.

"Vince Popish" <vpop@excite.com> wrote in message news:b7pccn$951$1@update.carlsonsw.com...

The reason I stated what I did in my post was that I had posted the question
on 4/9/03 and it was not responded to until today. Besides, the questions I
asked were not answered by the responses. So I wondered if there was some
other way of getting answers to questions about the program and how it
works.

"R.K. McSwain" <rkmcswain@yahoo.com> wrote in message
news:b7paac$8k0$1@update.carlsonsw.com...
In the last few months, you have made 4 posts and all have been answered. Or
were you just making a comment in general?

"Vince Popish" <vpop@excite.com> wrote in message
news:b7p2ji$62k$1@update.carlsonsw.com...
Dear Tech. support:
Why do some post never get addressed? Is there another place to ask for
tech. support? Even if the answer was "Dumb question bozo, look at...", it
would still be appreciated.
Thanks in advance for your reply.
Vince Popish

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