Collector Connector  (CC14)

Problem Reading the Data Collector File

The following error may occur if you are receiving a file from a data collector or are converting an existing data collector file:

The most common cause of this error is that the Data Collector option on the Send/Receive tab is incorrectly set.  The Data Collector which you are currently configured for is shown in the title bar of the error message.  If this does not match the data collector that you are actually using, you can solve the problem by setting it to the correct one and re-transferring the file.

Another cause of the error could be that you were not sending the file in the properly emulation mode.  In the same screen shot, the Data Collector is set for Wild GRE-3 (Lietz Emulation).  If you were indeed using a Wild GRE-3 data collector, but did not transfer the file using the Lietz emulation format, Collector Connector would not be able to properly read the file, and an error would occur.

© 2008 by Carlson Software, Inc.   Last modified November 18, 2008