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Collector Connector (CC18)
Time Out Error
If you are attempting to send to receive a file and the connection is not made within the number of seconds specified for the Cancel if not connected in ## seconds setting on the Advanced Configuration Screen, you will receive a message similar to the following:
There has been no communication from the data collector within the amount of time allotted.
You can increase (or shorten) the number of seconds that pass before a Time Out occurs by changing the "CANCEL IF NOT CONNECTED WITHIN ### SECONDS" field on the Advanced Configuration Screen.
If you need more time to enable your data collector before Collector Connector issues this message, simply increase the number of seconds specified. Refer to the manual Section 3.04 - Advanced Communications Options for more information.
The most common cause of this error is that the wrong serial port has been specified for the COM Port setting on the Configure tab. Simply change the setting to a different port and retry.
Another common cause of this error is an incorrect setting for the Handshaking/Flow Control option on the Advanced Configuration Screen. Check Appendix B in the manual for the handshaking recommended for your data collector and change the setting if it is incorrect.
© 2008 by Carlson Software, Inc. Last modified November 18, 2008
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