CC - Other Communication and Transfer Problems

Collector Connector (CC33)

Other Communication or Transfer Problems

If you are have general communication problems or are having no success at all in transferring files, there are a number of things to check to help resolve the problem.

1. Ensure that the cable between the data collector and the PC is securely plugged in at the data collector and at the computer.

2. Ensure that the cable between the data collector and the PC is attached to the correct serial port.

3. If a switch box is attached between the computer and the data collector, ensure that it is switched to the correct setting.

4. Ensure that the batteries in your data collector are strong. Some data collectors are unable to transfer data when they contain weak batteries. If in doubt, try new batteries, or use the data collector’s AC adapter when transferring files.

5. Ensure that you are using the correct cable for transfers between your data collector and a PC. If you are unsure about the cable, contact your data collector manufacturer. A “null modem” cable or adapter is usually a good choice.

6. Ensure that you have selected the correct COM Port, Baud Rate, Parity, Stop Bits, Data Bits, Handshaking/Flow Control, and Data Collector within Collector Connector. Refer to Appendix B for the recommended settings for your data collector.

7. Ensure that you have selected the correct Port, Baud Rate, Parity, Stop Bits, Data Bits, Handshaking/Flow Control, Transfer Type, File Type, Checksum Type, and/or Translate Code on your data collector. Not all of these settings apply to every data collector, but be sure that the settings that apply to your data collector are set correctly.

8. Try each of the Handshaking/Flow Control options on the Collector Connector Advanced Configuration Screen. Even if both Collector Connector and your data collector setting match, there may be an incompatibility in your cable. Change the setting in Collector Connector, each time also changing the necessary setting on the data collector to match. Retry the transfer using each setting.

9. Ensure that the selected COM Port works by attaching another device such as your mouse or plotter to that port and using that device in another program. Don’t forget to reconfigure your device and/or port both before and after this test.

10. If you are using Windows 95 or higher, ensure that the COM port settings match both the settings on the data collector and within Collector Connector, using the following steps.

a. Click on the Windows Start button.

b. Select the Settings group, and the Control Panel folder.

c. Select the System icon, and click on the Device Manager tab.

d. Highlight the desired Communications Port and click on the Properties button, and the Port Settings tab.

e. Check the port settings against the settings within Collector Connector and on your data collector. Pay particular attention to the Flow Control (handshaking) setting. Click on the Advanced button and adjust the Buffer settings, if needed or desired. Click OK on each screen to save the new settings.

f. Retry the transfer.

11. If you are using Windows 3.1, ensure that the COM port settings match both the settings on the data collector and within Collector Connector, using the following steps.

a. In Program Manager, double-click on the Main program group.

b. Select the Control Panel folder and the Ports icon.

c. Highlight the desired Communications Port and click the Settings button. Be certain that the settings shown match both the settings on the data collector and within Collector Connector. Pay particular attention to the Flow Control (handshaking) setting. Click the Advanced button and adjust the settings only if you understand what you are doing. Contact your Windows Administrator for help if needed. Click OK on each screen to save the new settings.

d. Retry the transfer.

12. If you are using Windows NT, ensure that the COM port settings match both the settings on the data collector and within Collector Connector.

a. Click on the Windows Start button.

b. Select the Settings group, and the Control Panel folder.

c. Select the Ports icon, highlight the desired Communications Port, and click the Settings button.

d. Check the port settings against the settings within Collector Connector and on your data collector. Pay particular attention to the Flow Control (handshaking) setting. If you need to make any changes to the Advanced settings, you will need to contact your Windows NT Administrator. Click OK on each screen to save the new settings.

e. Retry the transfer.

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