Collector Connector  (CC34)

Error During Install  

If during installation you receive an error specifying that a particular file is locked (or in use) and cannot be updated, it means that another program is using a file that may need to be updated by the Collector Connector Setup program.  You must close down all programs that are running, and then rerun the Setup program.

If you did close all programs before you ran Setup, then a device driver or other system-type program is causing a conflict.  You will need to determine which driver is causing the problem and then disable that driver while Collector Connector installs.  Determining which driver is causing the problem is not always an easy task, so you may just need to disable each driver one at a time (or several at a time) until Collector Connector’s Setup program does not issue the File is Locked message.

To disable startup files or device drivers, press Ctrl-Alt-Del to get a menu of the programs which are running.  Select the item you wish to disable and then click on the End Task button.  Now, rerun Collector Connector’s Setup program.  If you still get the File is Locked message, you will need to disable additional files.  Repeat this procedure until the File is Locked message does not appear when you run the Setup program.  After installing Collector Connector, simply restart your computer and your device drivers and startup files will be loaded normally.

© 2008 by Carlson Software, Inc.   Last modified November 18, 2008