A known conflict occurs with the 16-bit scanner driver for the OmniPage Pro OCR program. That program uses a file called COMPOBJ.DLL and will issue the File is Locked message shown below:

The file that causes the conflict is called OPWARE16.  To disable this file, press Ctrl-Alt-Del to get a menu of the programs which are running.  Now, click on OPWARE16 and then click on the End Task button.  Rerun the Setup program.  After installing Collector Connector, simply restart your computer and your device drivers and startup files will be loaded normally.

A known conflict occurs with the Microsoft Bob software program.  That program uses a file called COMPOBJ.DLL and will issue the File is Locked message shown previously in this section.  The file that causes the conflict is called MAPISP.EXE.  To disable this file, press Ctrl-Alt-Del to get a menu of the programs which are running.  Now, click on MAPISP and then click on the End Task button.   Rerun the Setup program.  After installing Collector Connector, simply restart your computer and your device drivers and startup files will be loaded normally.

Other programs not listed here may also incorporate the COMPOBJ.DLL file and may generate this error.

Note:  If you have disabled all programs from your task list and are still receiving a File is Locked message, you have three remaining options.

1.  Restart your Windows session and hold down the left s key until the program is loaded.  This will prevent Windows from loading the programs in your Startup folder that automatically get loaded when Windows starts.    

2.  If option 1 didn't work for you, you may need to rename your Windows Startup folder so that the programs do not get loaded.  Option 1 is a safer option.   

3.  If you wish to permanently remove the conflicting program from the Windows Startup folder, follow these steps: 

      a. Click the Start button, and then point to Settings.

      b. Click Taskbar…, and then click the Start Menu Programs tab.

      c. Click Remove, and then double-click on the Startup folder to open it.      

      d. Locate and click on the program you want to remove, and then click Remove.  Although this deletes the shortcut from the Start menu, the original program remains on your computer.

© 2008 by Carlson Software, Inc.   Last modified November 18, 2008