When you attempt to install a rating system you receive a message:

This error can occur when a Microsoft application is apparently running in background.

First, make sure you save your work and exit all applications.  Restart the computer in MS-DOS mode by selecting Start, Shut down, and Restart in MS-DOS mode.

Change to the Windows\system folder using the Change Directory DOS Command:

CD c:\windows\system (Press Enter)

Rename the ole2nls.dll file using the Rename command:

REN ole2nls.dll ole2nls.old (Press Enter)

Note: If the ole2nls.dll file has been previously renamed as ole2nls.old, you will need to choose a different name such as ole2nls.001.  You can check file name using the DOS Directory command:

DIR ole2nls* (Press Enter)

Type Exit to restart Windows.  You should then be able to install the rating system.

© 2008 by Carlson Software, Inc.   Last modified November 18, 2008