Operating Systems:

Windows 95

Windows 98

Windows 2000

Windows NT

Windows XP

Hardware:

HP Printer (accessed through network, not local)

Sometimes when "Sight" Survey prints across a network to an HP printer. the system may show an error message, no message or a hard lock of the system.

Resolution: Windows 95, 98, ME

You must capture the printer port for the HP and assign it to a dummy LPT.

To capture printer port:

Go into the Printers menu. Start > Settings > Printers

Right-click on the problem printer.

Choose Properties

Click on the Details tab

Click on Capture Printer Port…

At the Capture Printer Port window in Device select the LPT 7 or higher

At Path select the computer that printer is located at.

*If there are problems with the above way, try this:

Double click on Network Neighborhood

Double click Entire Network

Double click the computer with the shared printer

Right click on the printer

Select Capture Printer Port

See above steps for the rest of this procedure

Resolution: Windows NT, 2000, XP

Setting up a print capture in Windows NT or 2000 is a bit more complicated. See the document:

Setting up Printer Port Capture in Windows NT and 2000 (SS42)

Workaround:

Use a PDF printer driver solution. See this document: Using PDF file drivers (SS44).

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