"Sight" Survey  (SS73)

 

SS3 caused a General Protection Fault in module TRUECTRL.DLL

 

 

Case 1:  In most cases the computer on which this occurs is connected to a network and is running Windows Vista, XP, 2000 or Windows NT.  We have not been able to isolate a specific cause, however we have had some some reports of conflicts with network software, usually Novell.  We have contacted Novell and have sent them a TrueCtrl.DLL file, but they have not responded. 

 

To see it you are having a network problem, try booting your system off the network as a stand-alone work station and see if that makes any difference. 

 

Case 2:  We are also aware that computers containing ArcInfo or ArcView software will conflict with "Sight" Survey as well.

 

Case 3:  You might also check for the existence of extra BWCC.DLL files. See this document for more information:  Some routines don't work, or strange errors occur  (SS53)

 

Case 4:  If this error occurs during "Sight" Survey start-up, it may be solved by disabling the video acceleration (if this is allowed by your video driver).  For all Windows versions except Vista:

  1. Right-click your mouse somewhere on your computer desktop (not on an icon, but in a blank area of the screen.)
  2. When the menu appears, left-click Properties.
  3. Left-click the Settings tab
  4. Left-click the Advanced button (toward the lower right portion of the form)
  5. Left-click the Troubleshoot tab
  6. Use your mouse to move the Hardware Acceleration slider to None
  7. Left-click Apply
  8. Left-click OK

In Microsoft Vista:

  1. Right-click your mouse somewhere on your computer desktop (not on an icon, but in a blank area of the screen.)
  2. When the menu appears, left-click Personalize.
  3. Left-click the Display Settings link
  4. Left-click the Advanced button (toward the lower right portion of the form)
  5. Left-click the Troubleshoot tab
  6. Use your mouse to move the Hardware Acceleration slider to None
  7. Left-click Apply
  8. Left-click OK

Note:  When you restart Sight Survey, you will get an error that Sight Survey cannot be loaded because of a conflict with another program.  Simply click RETRY.

If this does not solve the problem:  Open Windows Explorer (My Computer) and navigate to the C:\SightSrv\Program folder.  Right-click on the file LINE.BMP and then left-click on RENAME, towards the bottom of the menu that appears.  Rename the file LINE2.BMP.  Restart "Sight" Survey.

Note:  When you restart Sight Survey, you will get an error that Sight Survey cannot be loaded because of a conflict with another program.  Simply click RETRY.

 

 

 

 

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© 2008 by Carlson Software, Inc.   Last modified November 18, 2008